Read Our FAQs
Checkout
To place an order, add the items you wish to purchase to your shopping cart. On the cart page, just below the subtotal, you will find our Shipping Calculator. Be sure to correctly choose "business" or "residential," enter your zip or postal code, and then click "Calculate." This will provide shipping costs for the items in your cart. Continue with checkout by selecting "Proceed to Our Secure Checkout" and follow the prompts provided. Watch this tutorial video on how to place an order.
Your Cart ID is a six digit series of letters and numbers that uniquely identifies the item(s) in your cart. This ID is found at the bottom of the side bar on the right side of the page. If you have questions regarding items in your cart, please provide this ID for the Customer Solutions Specialist helping you.
When this occurs, we first recommend clearing your cookies and cache for ALL history. If this does not help, we recommend using a new and/or updated browser (such as Google Chrome or Firefox).
This will occur if JavaScript is disabled. To resolve the issue, we recommend enabling JavaScript. If your employer has this blocked and you cannot enable, you can opt out of selecting a saved credit card and manually enter the information instead.
This can happen when the cart page is open on too many separate tabs or browser windows. The site is not able to recognize which items you would like to proceed with through checkout. We recommend closing any extra tabs or browsers with an open cart page before moving forward with the checkout process.
This pop up window will appear if our address verification system does not immediately recognize the address provided. To proceed, simply select the suggested address provided or select “I wish to continue with the address I entered.”
Company
Yes. We are located in Washington State and have a store for local pickup for certain items. Come visit our store or place your order online for drop delivery or commercial shipping
Our Customer Solutions Specialists are available from 8am – 5pm PST on Monday through on Friday. We can be reached by e-mail ([email protected]), or phone to answer any questions you may have!
Orders
Once your order is placed, we cannot guarantee that it can be modified or cancelled. If you wish to modify your order, please contact us as soon as possible.
Once your order is placed, we cannot guarantee that it can be canceled. If you wish to cancel your order, please contact us as soon as possible.
Not at the moment. We are working on a solution. J
Not at the moment. We are working on a solution.
We offer local installation services within Washington State for select equipment purchased through our site. To be sure everything goes smoothly when it comes to installing your new equipment, please contact a Customer Solutions Specialist prior to finalizing your order.
Please visit the Track Your Order section of our site
You will be e-mailed a copy of your invoice once your order is placed and after the order ships from our warehouse. To obtain another copy, log into your account and go to My Orders. You will see an option to “Download Invoice” or “Email Invoice” for each order you’ve placed. If you do not have an account with us, please contact a Customer Solutions Specialist to request a copy via email.
While logged into your registered account, go to the product page for the item you wish to purchase. Above the Add to Cart button, you will see the option to turn on Auto-Reorder and select the automatic shipment frequency that is convenient to you. If you would like to combine several products on a single Auto Reorder, visit each product page and turn Auto Reorder to the ON position, choosing “Add to an Existing Auto Reorder”. To view or edit existing Auto Reorders on your account, go to your My Account page and select Orders, then Auto Reorder along the left-hand sidebar.
We have a feature that allows you to easily determine the estimated delivery date for items currently in your cart. Select the items you want to purchase and click the “Add to Cart” button on the item’s page. Once all the items are in your cart, enter your shipping zip code and location type into the shipping calculator below the subtotal on the cart page. After entering your shipping details into the calculator, a green hyperlink that states “When will I receive my order?” will appear under the shipping options. If you click this link a box will pop up on the screen showing the estimated delivery date for each of the items in your cart!
Our primary form of communication is email. All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to provide a valid email address when placing your order.
In-stock items generally ship in 1-2 business days. For items shipping from the manufacturer, estimated processing times are listed on the item’s page. If you have a time constraint on your order, please feel free to contact us before placing the order and we’ll be happy to check availability for you.
If you believe you received the incorrect product, please keep the item(s) unused and in the original packaging and reach out to our Customer Solutions team. They will work with you to reship the correct item or offer a refund. We may require a picture of the incorrect product you received and will cover the cost of return shipping for that item.
There is no minimum order requirement to purchase from our site. We accept all orders large and small!
Great care is taken when packing your order, but on rare occasions an item may have been missed. If any part of your order is missing, please contact us within 5 business days of receiving your order so we can find a solution for you!
***If your order shipped via Common Carrier, please read carefully!***
If any item or packages are missing, you MUST do the following:
Note it clearly on the delivery receipt before signing it
Keep your copy of the delivery receipt
Contact us within 1 business day
While we do our best to avoid this, part of a shipment can occasionally go missing during transit and we must go to the carrier company to start a trace for the missing items or receive reimbursement if the items are ultimately deemed lost. By signing the delivery receipt you are taking responsibility and ownership for the shipment in the condition noted. If part of your shipment is missing and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation or replacement of the missing items.
Auto Reorder saves you time and money by automatically sending you go-to products at an interval of your choosing. Select items are eligible if the Auto Reorder feature is displayed on their product pages above the Add to Cart button.
To ensure our customers’ safety online, all orders go through security checks before we start processing them. Please keep this in mind while ordering, as there may be a slight delay before processing for a small percentage of orders. If additional information is needed to help ensure the order’s validity, we will reach out via email.
To save you the hassle of handling multiple shipments, we will make every attempt to ship your order in one shipment. If multiple shipments of your order are required, we will send you tracking information for each separate shipment to help track your order. When split, the full amount of the shipping costs will be charged in the first shipment. If you want part of your order sent with expedited shipping and the other part sent using standard ground shipping, please place two separate orders.
Payment
Yes. We are able to accept most prepaid credit cards as long as the card has been registered with a billing address. Only a single credit card may be used to process the order.
We are not able to accept orders via phone or fax. All orders must be placed online through our secure server. Or you can visit our store and make purchases directly.
Here at CFT, it is our top priority to ensure your personal information is secure! To do this we employ the best security available on the net for transmitting your personal information: SSL. SSL safeguards your information and guarantees your privacy while ordering through our site. You can see SSL is being employed by the lock icon at the bottom of your screen and the 'https' in the address bar, as opposed to the 'http' that is normally there.
We accept all major credit cards including MasterCard, Visa, American Express, and Discover. We also accept alternative payment methods including check, money order, wire transfer, and ACH transfers for orders with an order total of at least $500.
In order to pay by check, money order, ACH, or wire transfer your order must be over $500 to qualify. Next, add all of your items to your Shopping Cart and proceed through the checkout process. On the Review & Payment screen, click the “Alternative Payment” button. Your order will be placed on hold, and you will receive an email with an invoice and information on where to send the payment. Please do not send your payment prior to placing your order. Once your payment has cleared, the order will be released to process for shipment. Personal checks are processed on Tuesdays and Fridays and will be held for 5 business days from when they are processed while they clear. A holding period is not required if a certified check is provided but will still be processed Tuesdays and Fridays only. All other alternative payment orders will be released as soon as the payment is received, with a minimum of 1 business day delay to receive payment. Please note that if a return is requested and the original form of payment was an Alternative Payment Method, like a check, the return will be processed in the form of store credit.
Your card will be charged in full once the first item(s) on your order ship. When you place an order on our website, an authorization is placed on your bank account for the amount of your order. An authorization is a communication from your bank to our payment system letting us know your card is valid and the required funds are available. These authorizations may show as “pending” on your bank statement until the funds are captured. If your order has an extended lead time, a member of our Payments team may reach out requesting to charge the card in advance to avoid losing the authorization.
Products
Select products on our site are able to be customized .These products typically have order minimums, extended lead times, and fees associated with them. Customized products are non-returnable.
CFT does not offer product samples. We recommend purchasing the item in smaller pack sizes, when available, before committing to a larger order. Sometimes our manufacturers will send out samples of select products to commercial customers. Please contact Customer Solutions to see if a sample request can be sent to the manufacturer for the item(s) you’re interested in.
We have select limited used equipment available for purchase at our store only. Used equipment are sold as-is with no warranties express or implied and final. No returns are accepted for used equipment.
Parts are essential to keeping your products running properly. We sell parts only for equipment that we sell. Please contact Customer Solutions Specialist for assistance.
If a warranty is available for an item, the details of the warranty can be found as a downloadable PDF labeled “Warranty” on the item’s page. All warranty claims are handled based on the manufacturer’s warranty policy. For items being used internationally, please confirm if the warranty is valid in your area.
Compatible Models are listed as applicable and kept as accurate and up-to-date as possible. If you have any questions or concerns, feel free to contact a Customer Solutions Specialist before placing your order.
Equivalent items and any associated illustrations or descriptions are presented for your reference. These are items which, based on available manufacturer information, are suitable replacements for the stated original item. These equivalent items are not necessarily authorized, sponsored, or endorsed by the manufacturer of the stated item, or by the manufacturers of equipment compatible with the stated item; any OEM names mentioned are registered trademarks.
In order to maximize the products we’re able to offer to you, some items on our website are not normally stocked in our warehouses. These items may be shipped directly to you from the manufacturer, or brought into our warehouse with our next stock order from the manufacturer and then shipped to you.
These items are marked "Special Order" underneath the price on the item's page. Please understand that Special Order items may not be able to ship within 1-2 business days like our regularly stocked items. As a result, we encourage you to contact a Customer Solutions Specialist prior to ordering if you have questions about the delivery time of a Special Order item!
Let us know! We may be able to help you find what you’re looking for and we are always willing to listen to your suggestions for product additions on our site. You can send an e-mail to [email protected] and let a Customer Solutions Specialist know how we can help you get the items you need.
Returns
We are unable to accept returned consumable products. This allows us to ensure the products are good to use, untampered with, and have adequate shelf life.
We are unable to accept returned open boxes of disposable products. This allows us to ensure the products are good to use and untampered with.
A restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock. This fee is 20% of the item(s) cost for commercial locations and 30% for residential locations.
We are unable to exchange items purchased online, we can set up a Return Authorization so you can return the items you no longer need and place an order for new items.
We accept exchanges at our store only with valid receipt and within 30 days of receipt as long as the product is unused and in its original packaging.
To create a return, you can log into your account online, click on "My Orders", then select "Return Items". You can then select the items you'd like to return. If you do not have a registered account, please contact one of our Customer Solutions Specialists to set up a Return Authorization for you.
With a few exceptions, all regularly stocked products can be returned within 30 days of receipt as long as the product is unused and in its original packaging. We are unable to accept returns for consumable products and customizable products. Similarly, Special Order products or products shipped directly from the manufacturer (“Drop Ship Products”) can be returned. Any return requests for Special Order or Drop Ship Products must be issued by our Customer Solutions Specialists.
Except for original payments made by wire, check, ACH, or through a leasing agreement (each an “Alternative Payment Method”), a return credit will be issued to the original payment method upon receipt and inspection of all the returned Products. If your payment was made using an Alternative Payment Method, your refund will be in the form of store credit. You will also receive a refund in the form of a store credit if we are unable to process a return to your original payment method (for example, if your credit or debit card has been closed). Regardless of the form of refund you receive, shipping charges paid at the time of checkout will not be credited along with the return. Also, an applicable restocking fee will be deducted from the amount due to cover the cost of processing the items back into stock. This fee is 20% of the item(s) cost for orders delivered to commercial locations and 30% for orders delivered to residential locations. You are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns.
Shipping
Due to the high volume of orders we process daily, we are unable to use our customers' shipping account numbers.
All online orders will be shipped to their destination via a commercial carrier.
By requesting a FREE "Call Before Delivery," the carrier will contact you approximately 24 hours before the estimated arrival of your order to schedule a delivery appointment using the phone number provided at checkout. Selecting this option may add an additional day to your order's transit time. A 4-hour delivery window is typical; this may vary by carrier and shipping destination.
A "Call Before Delivery" is required for residential deliveries and recommended for businesses with irregular hours (Monday through Friday, 8:00 a.m. to 5:00 p.m. "Call Before Delivery" only applies to the item(s) in your order shipping via common carrier.
If the carrier misses the delivery appointment, they will reschedule it. If you are unavailable to accept your delivery during the scheduled appointment, you will be responsible for any redelivery fees owed to the carrier. Additional fees will apply if you require a time-specific delivery in which the typical 4-hour window needs to be shortened.
If a delivery is unable to be completed because a "Call Before Delivery" was not selected during checkout, the carrier may charge a redelivery fee in order to reattempt delivery. In these situations, we will contact you via email regarding the fee and charge the card on file if necessary in order to avoid additional fees with the carrier.
No. Simply make separate orders for delivery to each individual address.
If you do not have an elevated loading dock or forklift to unload your items from the truck, you will need a liftgate and must select this option at checkout. The "Common Carrier w/ Liftgate" option includes the fee for the liftgate. A higher fee may apply if a liftgate must be added after an order has shipped. If delivery is unable to be completed because a liftgate was not selected during checkout, a redelivery fee may apply in addition to a liftgate fee. In these situations, we will contact you via email regarding the appropriate fees and charge the card on file if necessary in order to avoid additional fees with the carrier.
Some items like large outdoor ice merchandisers or very long pizza prep tables may be too large or heavy for a lift gate and will require a truck-level loading dock. If you do not have one or have questions, contact our Customer Solutions Team.
We are unable to ship to PO or APO/FPO boxes, or Viabox at this time. All carriers require a street address to complete delivery of your order. If a shipping carrier deems your address inaccessible for delivery, they will make final delivery at the closest shipping terminal or return the shipment to us.
You can calculate estimated shipping and handling costs before you check out right in the shopping cart! To calculate shipping and handling charges, add your items to the shopping cart. Just below the subtotal, you will see the Shipping and Handling Calculator. Be sure to correctly choose "business" or "residential", enter your zip or postal code, then click "Calculate". This will provide shipping and handling costs for the items in your cart.
Certain large and/or heavy items will be shipped via a common carrier service. These items are indicated as such on their description page as well as in the shopping cart with a item notification. All other orders ship with a small package carrier like FedEx. Occasionally, when large quantities of items are ordered, we may opt to use a common carrier service for smaller sized items. Whether your order will be shipping via small package or common carrier, the online shipping estimate will tell you exactly how much you will be charged for shipping.
Commercial carriers will deliver the vast majority of our products to a residential shipping address. If you don’t have an account set up and you operate a business out of your home, you must select "residential" in your shopping cart because the carriers still consider your address residential. If you create an account, our system will automatically select “residential” for your address in this situation.
If any part of your order is damaged or missing, please contact one of our Customer Solutions Specialists within 1 business day of receiving your order so we can find a solution for you.
If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following:
Note it clearly on the delivery receipt before signing
Keep your copy of the delivery receipt
Contact us within 1 business day
Keep the damaged packing materials for inspection
Take pictures of the damaged items and packaging
Though our warehouses give great attention to packaging every order for shipment, damage can occur in transit. In the case of damage we must go to the carrier company to receive reimbursement for these damages. By signing the delivery receipt you are taking responsibility and ownership for the shipment in the condition noted. If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages. Signing the delivery receipt without noting any damage means that you have received your shipment in acceptable condition.
If any part of your order is missing or damaged, please keep the items and packaging and contact us within 5 business days of receipt so we can find a solution for you. Take pictures of the damaged items and packaging. We may request pictures of the damage to help with this process.
There are rare occasions where our freight carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. If your order shows as delivered but never arrived, please contact us within 5 days of the listed delivery date. Once notified, we will take appropriate measures to locate your shipment. Please note dock checks with the carrier may take 3-5 business days to complete and traces with ground carriers may take 1-3 business days. If your shipment is located, we will continue with delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution.
A liftgate is a motorized platform attached to the back of the truck that will physically lower your order to the ground so that you can take it inside your business or home. The truck driver will place your order on the ground using the liftgate and you are responsible for bringing it inside
Common carrier shipping is necessary when an order is too large or heavy to be delivered ground by FedEx. These items will be delivered to your location by a tractor trailer. Standard common carrier delivery is curbside and does not include unloading the merchandise or delivering it inside your location. You are responsible for unloading the items from the back of the truck and bringing the shipment inside your establishment. If you are not able to do this yourself, please consider adding a Lift Gate service to your order.
All of our smaller, ground orders are shipped with a parcel carrier like FedEx or UPS or USPS. If you need a ground order guaranteed for delivery faster than the standard transit time, we offer Next Day or Second Day delivery for qualifying shipments. For larger, palletized orders we use a nationwide network of freight carriers. Standard common carrier is curbside delivery.
We ship stocked items from our store in Washington. Some items may ship directly from the manufacturer’s warehouse.
Shopping
We occasionally offer sales and coupon codes on specific items to offer further discounts to our already low prices. You can find these on our Facebook page, blog, and e-mailers. Coupon codes have an expiration date, and we recommend purchasing the item(s) as soon as possible. We only honor coupons and discount prices while they are valid.
Our website pricing is regularly updated to ensure accurate, real-time pricing. Prices and discount codes advertised on sources other than our website such as search engines, coupon code websites, and shopping sites may not reflect the current, accurate price or valid coupon code.
Because we carry thousands of items on our site and are adding and updating products regularly, we are unable to keep a paper catalog current. Our website contains real-time information on all of our products, and our Content staff works diligently to keep the entire inventory up-to-date online. If you have any questions about products offered on our site, feel free to contact our Customer Solutions team for help!
We sell to anyone looking for restaurant equipment and supplies! Both individuals and businesses alike may purchase from our site. If you are a residential customer, please review the information page carefully before placing your order.
After locating the items you're interested in on our site, add the item to your shopping cart by clicking the “Add to Cart” button. Please note there may be a drop down menu above the “Add to Cart” button. If available, you will need to make a selection (such as voltage or size) before adding the item to your cart. While shopping, you can view your cart at any time by clicking the “Cart” button located at the top right corner of the screen.
To enter your cart page, click on the "Cart" button located at the top, right-hand corner of our website. You will also have the opportunity to access your cart each time an item is added to it via the item's page.
To update the quantity of an item already in your cart, use the arrows to the right of the product title to increase or decrease the quantity on the product’s line. You must click Update Cart, located above the price of the product, to ensure the changes are saved. If you would like to delete an item from cart, you can change the quantity to 0 and click Update Cart or click on the X all the way to the right of the total on the product’s line. You can also click Empty Cart, located right next to Update Cart, to remove all items.
Due to Minimum Advertised Pricing from some of our manufacturers, we are not able to display our lowest pricing on our site for select items. One of our Customer Solutions Specialists would be happy to give you our lowest price for these items! Please call us at (509) 412-1768 from Monday through Friday, from 8 a.m to 5 p.m. PST.
If a quote is needed for your records, you can create a printout of your cart for reference. To do so, register on our website, add all of the items you wish to purchase to your shopping cart, and enter the word "QUOTE" into the coupon code box. Be sure to calculate your shipping charge as well to be included on the quote. Please note, all items on our website have real-time, wholesale pricing which is subject to change after your quote is created.
If you have a large list of products to order –whether it is for an opening order, a season start up, or products that you can’t find—we can look into providing a formal quote for you. You can Request a Quote and one of our Quotes Consultants will reach out to you via email to discuss your request.
Learn about great deals, seasonal promotions, new products, and get Coupon Codes for special discounts. Sign up here!